Contact Us
Last updated
Reach us
- Company
- Astra Ai Private Limited
- CIN
- hello@astraaiweb.com
- Subject lines
- Order · Refund · Privacy request · Grievance · Legal notice
- Websites
- astraaiweb.comastraaishop.comastraaicosmos.com
We're here to help with questions about your Consultations, Orders, Account, privacy, or anything else about Astra Ai.
Legal entity
Astra Ai Private Limited A private limited company incorporated in India under the Companies Act, 2013 CIN: U72100MH2026PTC474477
Websites: astraaiweb.com · astraaishop.com · astraaicosmos.com
Customer support
Email: hello@astraaiweb.com In-app: Use the Help option in your Account for the fastest response on Order-specific questions.
We acknowledge every support request within 48 hours and aim to resolve most issues within 7 business days.
To help us help you quickly, please include:
- the email address registered to your Account;
- your Order ID (found on your receipt or in Account → Orders);
- a short description of the issue, with screenshots where relevant;
- a subject line such as "Order", "Refund", "Privacy request", "Grievance" or "Legal notice", so your message reaches the right person.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023 and Rules, 2025:
Email: hello@astraaiweb.com (subject line "Grievance")
The Grievance Officer is also the person who answers, on behalf of Astra Ai, questions about the processing of your personal data. Grievances are acknowledged within 48 hours and redressed within one month of receipt.