Shipping and Exchange Policy
Last updated
Last updated: 3 November 2026
This Shipping and Exchange Policy explains how Astra Ai Private Limited ("Astra Ai", "we", "us") delivers what you purchase through astraaiweb.com, astraaishop.com, astraaicosmos.com and our mobile applications (the "Platform"), and how exchanges work. It forms part of our Terms and Conditions.
In short: our core Services are digital. Nothing is physically shipped, there are no shipping charges, and delivery is worldwide, usually within minutes.
Digital Services (Consultations, Reports, Subscriptions, Credits)
1. How digital Services are delivered
1.1 All Consultations, reports, horary (praśna) answers, muhurta recommendations, chart computations and subscription features are delivered electronically:
- on-screen in your Account on the Platform, where they remain available in your Consultation history for as long as your Account is active; and/or
- as a downloadable PDF from your Account; and/or
- by email to the address registered to your Account, where the offering says so.
1.2 No physical copy is dispatched. There are no shipping, handling or courier charges for digital Services.
1.3 Subscriptions and credits are activated in your Account immediately on successful payment.
2. Delivery timelines
| Offering | Typical delivery time |
|---|---|
| Instant Consultations and horary (praśna) answers | Within TODO of successful payment |
| Detailed reports (e.g. full birth-chart or annual reports) | Within TODO |
| Muhurta (auspicious timing) reports | Within TODO |
| Consultations reviewed by a human astrologer (where offered) | Within TODO |
| Subscriptions and credit packs | Immediately |
The exact delivery time for each offering is stated on its purchase page. Timelines are measured from the time we receive confirmation of successful payment from the payment processor. During periods of very high demand or scheduled maintenance, delivery may take longer; we will notify you by email if a delay exceeds the stated timeline.
3. International delivery
3.1 Digital Services are available to customers worldwide, except in countries or territories where we are prohibited from offering them by applicable sanctions or export laws, or where we have chosen not to offer them.
3.2 Delivery timelines are the same regardless of your location. Content is delivered in English.
3.3 You are responsible for any taxes, duties or levies that your country applies to the purchase of digital services from India, where these are not collected by us at checkout.
4. If your Consultation does not arrive
4.1 First, check your Account dashboard and Consultation history — delivery is to your Account even when an email notification is delayed. Also check your spam or junk folder for emails from @astraaiweb.com.
4.2 If a Consultation has not been delivered within the stated timeline, email hello@astraaiweb.com with your Order ID. We will investigate within 48 hours and either deliver the Consultation or, if we cannot, offer you a free re-delivery or a full refund as set out in our Cancellation and Refund Policy.
4.3 If delivery fails because the email address on your Account is incorrect or your mailbox rejects our messages, the Consultation remains available in your Account; update your email address in Account settings and contact us if you need the email re-sent.
5. Exchanges of digital Services
5.1 Because each Consultation is generated specifically for your Birth Data and question, digital Services cannot be "exchanged" in the ordinary sense.
5.2 If a Consultation is defective (blank, truncated, corrupted or computed from the wrong chart because of our error), we will regenerate it free of charge. If you entered incorrect Birth Data or a mistaken question, we will regenerate the Consultation once with corrected inputs if you notify us within 7 days of delivery. See the Cancellation and Refund Policy.
5.3 Subscription tiers may be upgraded at any time from your Account; the difference is charged pro-rata. Downgrades take effect at the next renewal.
6. Contact
Astra Ai Private Limited Email: hello@astraaiweb.com
See also our Terms and Conditions, Privacy Policy, Cancellation and Refund Policy and Contact Us page.