Cancellation and Refund Policy
Last updated
Last updated: 3 November 2026
This Cancellation and Refund Policy applies to all purchases made from Astra Ai Private Limited ("Astra Ai", "we", "us") through astraaiweb.com, astraaishop.com, astraaicosmos.com and our mobile applications (the "Platform"). It forms part of our Terms and Conditions. Capitalised terms have the meaning given there.
We want you to be satisfied with every Consultation. At the same time, our Services are digital products that are generated specifically for you and consumed on delivery, which is why refunds are limited to the circumstances described below.
1. Summary
| Situation | Outcome |
|---|---|
| Consultation not delivered within the promised time because of a fault on our side | Full refund or free re-delivery, your choice |
| Duplicate or erroneous charge | Full refund of the duplicate/erroneous amount |
| Consultation delivered but materially defective (blank, truncated, corrupted, or wrong chart because of our error) | Free regeneration; full refund if we cannot fix it |
| Consultation delivered as described, but you are dissatisfied with the interpretation | Not refundable (see Section 3.3) |
| Subscription cancelled mid-cycle | Access continues to end of period; no pro-rata refund (except as stated in Section 4) |
All refund requests must be made within 7 days of the Order date (or of the delivery failure), unless a longer period is required by law.
2. Cancelling an Order
2.1 After processing begins. Once generation of your Consultation has started, the Order cannot be cancelled, because the Service has been performed. By placing an Order you request immediate performance and acknowledge that, to the extent permitted by law, you lose any statutory right of withdrawal once performance has begun.
3. Refunds for Consultations and Reports
3.1 Non-delivery. If a Consultation you have paid for is not delivered within the time stated on the Platform because of a technical failure or other fault on our side, you may choose either a free re-delivery or a full refund.
3.2 Defective delivery. If a Consultation is delivered but is blank, truncated, corrupted, unreadable, or computes the wrong chart because of an error on our side (for example, a time-zone or coordinate error in our system), we will regenerate it free of charge. If we are unable to deliver a corrected Consultation within TODO, we will issue a full refund.
3.3 Dissatisfaction with content. Astrological interpretation is inherently subjective (see Section 3 of our Terms and Conditions). We do not provide refunds because you disagree with a Consultation, because a predicted outcome did not occur, or because the Consultation did not say what you hoped it would say, provided it was delivered as described. If you believe a Consultation is of unreasonably poor quality, write to us within 7 days with specifics; we review every such request in good faith and may, at our discretion, offer a regeneration, a credit or a partial refund.
3.4 Incorrect inputs. Consultations generated from Birth Data or questions that you entered incorrectly (for example, the wrong birth time or place) are not refundable. However, if you notify us within 7 days of delivery, we will regenerate the Consultation once with corrected inputs free of charge. [CONFIRM: one free regeneration per Order.]
3.5 Duplicate or erroneous charges. If you are charged more than once for the same Order, or charged an amount different from the price displayed, we will refund the duplicate or excess amount in full as soon as we verify it.
4. Subscriptions
4.1 Cancelling. You can cancel a subscription at any time from your Account settings. Cancellation stops future renewals. You keep access to subscription features until the end of the billing period you have already paid for.
4.2 No pro-rata refunds. We do not refund the unused portion of a billing period that has already started, except: (a) if we discontinue the subscription service before the end of the period, in which case we will refund the unused portion; (b) where applicable law requires a refund; or (c) if you cancel within TODO of the first payment of a new subscription and have not used any paid feature in that period, in which case we will refund that first payment in full.
4.3 Renewal reminders. For annual subscriptions we will send a reminder email at least 7 days before the renewal date. If you forget to cancel and are charged for a renewal, contact us within 7 days of the renewal charge; if you have not used any paid feature since the renewal, we will refund it.
4.4 Free trials. If a subscription includes a free trial, you will not be charged until the trial ends. Cancel before the trial ends to avoid being charged.
5. Credits and Credit Packs
5.1 Credits are redeemable for Consultations on the Platform and are valid for the period stated at purchase.
5.2 Credits are non-transferable, have no cash value, cannot be exchanged for cash and expire at the end of their validity period without refund.
5.3 If we permanently discontinue the Services, we will refund the value of any unexpired, unused credits.
6. How to request a cancellation or refund
- Email hello@astraaiweb.com from your registered email address, or use the "Help" option in your Account.
- Include your Order ID, the date of purchase, and a brief description of the issue (attach screenshots if relevant).
- We will acknowledge your request within 48 hours and tell you the outcome within 7 business days.
7. How refunds are paid
7.1 Method. Approved refunds are made to the original payment method only. We cannot refund to a different card, account or wallet.
7.2 Timeline. We initiate approved refunds within 5–7 business days of approval. Your bank, card issuer or wallet provider may take a further 5–10 business days (and in some cases up to one billing cycle for international cards) to post the credit to your account. This onward timing is outside our control.
7.3 Currency and charges. Refunds are made in the currency in which the Order was charged. Any difference arising from exchange-rate movements between the date of payment and the date of refund, and any foreign-transaction or currency-conversion fees charged by your bank, are not refundable by us. Payment-gateway fees are not deducted from refunds.
7.4 Partial refunds and credits. Where we offer a partial refund or Platform credit as a goodwill gesture, we will tell you clearly before you accept it.
8. Chargebacks
If you have a concern about a charge, please contact us first at hello@astraaiweb.com; most issues can be resolved quickly. If a chargeback or payment dispute is raised with your bank, card issuer or PayPal for an Order that was delivered as described, we reserve the right to contest it with evidence of delivery and to suspend the associated Account pending resolution.
9. Abuse of this Policy
We reserve the right to refuse refunds, and to suspend Accounts, where we reasonably believe there is a pattern of abuse, such as repeated refund requests for Consultations that have been fully delivered and consumed, or requests made in bad faith.
10. Your statutory rights
Nothing in this Policy limits any rights you have under the Consumer Protection Act, 2019 (India) or, if you are a consumer outside India, under the mandatory consumer-protection laws of your country of residence.
11. Changes
We may update this Policy from time to time. The version in force at the time of your Order applies to that Order.
12. Contact
Astra Ai Private Limited Email: hello@astraaiweb.com
Grievance Officer: hello@astraaiweb.com (subject line "Grievance"). See also our Contact Us page.